Looking to work on a fully remote Salesforce team? Tri Pointe Homes is always looking for employees to push our place in the industry forward with a top-tier home buying experience. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes is looking for an experienced, detail orientated, problem solving individual to join our talented group as a Salesforce Administrator in our Home Office.

Remote locations available in CA, WA, NV, AZ, UT, NC, MD, CO, and TX

Position Overview:

We are seeking a talented Salesforce Administrator with a history of working directly in a call center or support ticket queue. This person will understand Salesforce platform capabilities and features and assist in streamlining communication and enhance customer interactions across various channels.

Team Overview:

The Salesforce team at Tri Pointe Homes has been fully remote since its inception in 2017 and consists of seven team members, including admins, business analysts, an architect and developer. Our team supports the company's sales and marketing department nationwide, utilizing Salesforce Sales Cloud, CPQ, Service Cloud, Lightning Scheduler, Chat/In-App Messaging, and Voice. We meet in-person three times per year for team building in places like Irvine, California, Scottsdale, Arizona, and Austin, Texas. Pickleball skills are a plus, but not mandatory.

Position Responsibilities:

• Create, design and review development plans for Salesforce projects and integrations to ensure security, performance, and development. This includes making sure that solutions are scalable, dependable, and provide a best-in-class experience for users and customers.
• Keep up to date with Salesforce releases.
• Provide production support for tickets with customer service level focus.
• Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
• Partner with internal Salesforce team to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.
• Participate in the change management process. Drive communication efforts across relevant stakeholders.
• Participate in QA processes and adhere to DevOps processes.
• Create and maintain team, end-user, and customer-facing documentation for functionality, features, process, and policy for Salesforce and related systems.
• Create user stories and evaluate complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.

Position Qualifications:

• Salesforce Administrator Certification preferred.
• 2 years experience implementing and configuring Salesforce.com for 100 users.
• 2 years Call center or support ticket queue experience
• Solid understanding of and detailed experience with the Salesforce.com architecture
• A demonstrated ability to understand and articulate requirements.
• Strong written communication skills
• Strong critical thinking skills to research, troubleshoot, and resolve system issues and potential project blockers.
• Proven ability to build effective partnerships with business owners and technical partners.
• Experience configuring and implementing the latest salesforce products.

Compensation & Benefits

• Base Salary: The expected Base Salary range for this position is between $40.10-53.13 per hour, equivalent to $83,400-110,500 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
• Bonus: This position is eligible for an annual performance-based cash bonus. Bonuses are earned, calculated and paid in accordance with the terms and conditions of the Companys applicable incentive plan document.
• Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our companys strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.